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Returns Policy

CHANGE OF MIND RETURNS

Due to the nature of our goods, returns can only be accepted on unused items still in their original packaging unless delivered faulty.

To request a return, please email us at help@pepperfields.com.au within 1 week of receiving goods. Upon approving a return request we will provide information on how to return items (dependant on item type and location). All products must be returned in their original condition. All return postage / freight and insurance costs are to be paid by the buyer unless otherwise agreed in writing.

 

DAMAGED ITEMS

While we package our orders very well and take every care when dispatching, occasionally items can arrive damaged. If you have recieved a damaged item please contact us within 7 days of receiving your order.

We will request a photo of the damaged goods so we can assess and offer an appropriate solution.

We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.

Once we have received the damaged item back to us we can arrange a replacement or a refund.